Refund policy

We do not accept returns or exchanges for change of mind. We only offer returns for items that are faulty or damaged, as each item is made to order. 

To start a return, please contact us at info.ahomesteadjourney@gmail.com within 7 days of product delivery and provide photos that show any product damage or defect.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.ahomesteadjourney@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges as each item is custom made to order.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.ahomesteadjourney@gmail.com.